There are three types of log files automatically produced by the
client that can be leveraged to assist in troubleshooting Microsoft Teams.
·
Desktop logs
·
Debug logs
·
Media logs
Desktop logs
Desktop logs, also known as bootstrapper logs,
contains log data that occurs between the desktop client and the browser.
%appdata%\Microsoft\Teams\
C:\Users\username\AppData\Roaming\Microsoft\Teams
To open the client log (logs.txt in the Teams cache), click the Teams icon in the system tray and then Get Logs from the menu. Notepad loads the file and you can browse it to your heart’s content before giving up and sending it to Microsoft.
Windows:
1.
Right-click the Microsoft Teams icon in your
application tray, select Get Logs
Diagnostic Log
The
CTRL-Shift-Alt-1 key combination generates a diagnostic log file on Windows
workstations, while Command + Option + Shift + 1 generates the file on a Mac.
Teams creates the diagnostics log in the Downloads folder on the workstation
and creates a name by combining MSTeams Diagnostics Log with
the current timestamp.
%downloads%\MSTeams
Diagnostics Log <timestamp>.txt
Debug logs show the following data flows:
·
Login
·
Connection requests to middle tier services
·
Call/conversation
Media Logs
Media
logs contain diagnostic data about audio, video and screen sharing. They are
required for support cases only upon request and can only be inspected by
Microsoft. The following table outlines the log location.
%appdata%\Microsoft\Teams\media-stack\*.blog
%appdata%\Microsoft\Teams\skylib\*.blog
%appdata%\Microsoft\Teams\media-stack\*.etl
Network
Traces
Microsoft might ask for a network trace to help
resolve some support requests. use Fiddler or Charles Proxy.
Note: As some blog says Teams is not a Sip
client so cannot use Snooper kind of tools for diagnostics.
You may also click 5 times with a left-click on the systray-icon (lower-right corner icon) and then a single right-click to get into the Dev-Tool menu. Here you can record the network-traffic and way more...
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ReplyDeleteThis logs.txt file is it always in english or is the output dependant on the Teams locale?
One question from me,
ReplyDeleteThis logs.txt file is it always in english or is the output dependant on the Teams locale?
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